Always on support

Wontok’s support services provide best in-class

help and advice to users.

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Wontok’s Core

Let our experts help you get the most out of your Wontok products and services.
Product incidents can take time and money to solve. Our experienced security professionals can address potential incidents and threats quickly and efficiently, so you can focus on the demands of your business.

Our professional services offerings are designed to solve all your queries and give you;

Timely responses and fast resolutions to your product queries

Efficient deployments and smooth upgrades

Advice that’s tailored to your business

Our highly trained and accredited industry experts are able to assist in a multitude of situations to ensure you and your customers are safe online 24/7.

Advice that’s Tailored to Your Business

We aim to provide each customer with a personalised, seamless experience that makes it easier for them to manage their lives. Our customer service commitments include:

Business Support

Easy and reliable technical support from our  specialists available for companies of all sizes.

Product Consulting & Training

Product consulting helps with deployment, upgrades, management and training for your Wontok products and services.

Technical Service Management

Technical service management offers a single point of contact to help with your organisation’s support needs for our products and services.

Advice that’s Tailored to Your Business

We aim to provide each customer with a personalised, seamless experience that makes it easier for them to manage their lives. Our customer service commitments include:

Level 1, 2 & 3 Support

Our team of security experts are available around-the-clock to support your customers as necessary. Wontok’s support services provides help and advice to users. From answering questions to dealing with technology product/service issues our team are experienced and on hand to help.

We offer three broad level of support.

Delivering always on protection – anywhere, anyhow and on any device any time.

Always creating a positive customer experience by providing effective and timely support that delivers high levels of satisfaction.

Establishing a timeline and protocol for harder-to-solve customer problems.

Improving employee training, upward mobility, and retention.

Obtaining regular customer feedback and suggestions to help drive operational, service and product improvements.

ISP managed Level 1: Customer Service Representative

Handle customer enquiry via phone for the following call categories

 General Product Enquiry.
• Customer wants assistance with installing/Removing product.
• Customer wants to assistance with upgrading/renewing/cancelling subscription.
• Customer has a technical issue with the product. Work to resolve customer issue.

ISP managed Level 2: Technical Expert

Handle more advance technical issues that Level 1 are unable to resolve:

• Find solution for Level 2 and respond within two working days.
• Coordinate with Level 3 to resolve all technical issue.

ISP managed Level 3: Advanced Technical Expert

Handle advance technical issues that Level 2 unable to resolve:

• Act as assistance to Level 2 via email or live chat and provide advanced assistance in resolving a majority of all technical issues that a customer may face when using the product.
• Find solution for Level 2 and respond within two working days.

About Wontok

With operations across the US, Asia, and Australia, Wontok delivers innovative value-added data security services that fill the gaps in traditional security solutions. Led by a team of security industry veterans, we provide value-added security services businesses need to combat the persistent threat of cyberattacks.

To book a demonstration or to contact one of our experts to find out more about Wontok’s solution can benefit you and your customers, complete the contact form and one of our cyber security specialists will be in-touch to discuss your requirements and setup your demonstration.

Book a Demonstration

To book a demonstration or contact one of our experts on how our solutions can benefit you and your customers, complete the form below and one of our cyber security specialists will be in-touch to discuss your requirements and setup your demonstration.