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Can I disconnect my children's devices from the Internet in case they spent too much time online?

Yes, you can. Just open the parent app (DigiFamily Parents) and tab the disconnect button on the bottom of the Family Overview screen. If you want to disconnect just some of your children, then select the disconnect button on the relevant profiles.

I installed the child-app on my children's iPhones but I do not see any information on what application they used.

At this stage, our protection for iPhones include: WhatsApp and Facebook cyber-bullying alerts, location tracking and location alerts and website filtering. In the new future we will also introduce app-usage tracking for iOS devices (as we already have for Android phones and tablets).

During the Surfie-Kids app installation, I got a VPN connection error "Your certificate is premature" what should I do?

Go to Settings

General

Date & Time and turn on “Set automatically”

I forgot my Parent app password. What can I do?

Tab the Forgot Password option on the sign in screen of the parent app. An email will be sent to you to reset your password.

I have DigiFamily installed on my son's device and I want to give this device to my daughter now. How can I change the profile?

Login to our parent web-portal at: http://digi-family.wontok.com/

We recommend to use a PC for that. Select Settings, Advanced Setting and finally Device settings. Look for your son’s device and select your daughter’s profile from the drop-down list. Click Save Changes.

How can I block or allow specific websites?
  1. Login to our parent web-portal at:
  2. Click on Settings
  3. Select the relevant child profile
  4.  Click on Websites
  5. Scroll down to Block or Allow Websites
  6. Under Step 3, enter the relevant site (example: cnn.com; disney.com)
  7. Select Block or Allow
  8. Click Add
  9. Click Save Changes
How can I change my child's profile picture?
  1. On the parent app, tab Settings on the Family Overview screen
  2. Select Child’s profile settings
  3. Select the relevant profile
  4. Tab Change Profile Picture
I installed the parental application on my android phone, I then created a profile for my daughter and sent the download link of the child-app to her phone. Later the day I checked her online activities but I only saw three empty screens: Social, Web, and Time. Why and where is the Location and App screen?

You did not complete the installation of the child-app on your daughter’s phone. Take her phone and click on the installation link you sent. Complete the installation and you will see also the location and app screen. After your daughter uses her phone, you will see some of her online activities.

I cannot see any Facebook activities of my son. Why?
You have to activate our Facebook protection. Open the Facebook App on your son’s Android device or iPhone and follow the install wizard. Once you have activated our Facebook protection on one platform (Android, iOS or Windows) it will work for all of them.
How do I cancel my subscription?
Purchase was made via DigiFamily website: http://digi-family.wontok.com/
Contact us at: [email protected] with your order number

Purchase was made via Apple App store:

  1. 1. On your iPhone open the Settings app.
  2. 2. Type in your name.
  3. 3. Tap Subscriptions. (If you don’t see “Subscriptions,” tap “iTunes & App Store” instead. Then type in your Apple ID, tap View Apple ID, sign in, scroll down to Subscriptions, and tap Subscriptions.)
  4. 4. Tap DigiFamily Parent
  5. 5. Tap Cancel Subscription

Purchase was made via Google Play store:

  1. 1. On your Android phone or tablet, open the Google Play Store Google Play.
  2. 2. Tap Menu and then Subscriptions
  3. 3. Select DigiFamily Parent
  4. 4. Tap Cancel subscription
  5. 5. Follow the instructions
My daughter’s profile is gray and it says “You turned her device off”. How do I turn it on again?

It’s very easy. Open the parent-app (DigiFamily Parent) and tab the “Connect button” on the top of daughter’s profile. Within a few seconds the device will be reconnected to the Internet.

I used the option to disconnect the computer of my son from the Internet. Now I want to reconnect him, but it does not seem to work. What can I do?

The reconnect may take some time. To speed things up we recommend to open the DigiFamily sys tray icon on your son’s computer taskbar and to click the option “synchronize now”. Afterwards, your son should be reconnected to the Internet.

I do not see my daughter's location anymore and I do not get notifications when she leaves school. What can I do?

In such a case you need to check a few things on your child’s mobile device.

For Android devices:

First check if GPS is turned on and if high accuracy mode is selected. Go to Settings, look for location and update the GPS and accuracy mode settings. Secondly, you need to check if Surfie-Kids still has the required location permissions. Go to Settings, Manage Apps, look for Surfie-Kids, go to permissions and make sure that the location permission is turned on and set to “always allow” (Note, the terms used by each phone manufacturer might be slightly different.) If you need help, let us know.

 

For iOS devices:

Check if the location permission for Surfie Kids is turned on. Go to settings, scroll down to Surfie-Kids and make sure the location permission is turned on and set to “always allow”.

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